Shipping & Return Policy

Store Name: novaq.store
Support Email: novaq304@gmail.com

Shipping Policy

At novaq.store, we aim to process and deliver your orders as quickly as possible.

• Order Processing: Orders are processed within 1–2 business days.
• Delivery Time: Orders are expected to be delivered within 7 business days after processing.
• Delivery times may vary depending on your location, courier delays, weather, or other circumstances beyond our control.
• Once your order has been shipped, you may receive tracking information when available.
• Please ensure that your shipping address and contact details are correct before placing your order.

5-Day Return Policy

We offer a 5-day return policy from the date you receive your order.

To be eligible for a return:

• The return request must be made within 5 days of delivery.
• The item must be unused and in its original condition.
• The item should be returned with its original packaging, tags, and accessories, where applicable.
• Items that are damaged, used, or altered after delivery may not be eligible for return.
• Customers should contact our support team before sending any item back.

Refunds

Once we receive and inspect the returned item, we will notify you about the status of your refund.

If your return is approved, the refund will be processed using the applicable payment method. The time taken for the refund to appear in your account may depend on your bank or payment provider.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible at novaq304@gmail.com with your order details and photos of the item. We will review the issue and assist you with the appropriate solution.

Contact Us

For questions about shipping, returns, refunds, or your order, please contact:

Email: novaq304@gmail.com
Store: novaq.store